Topic headings
The importance of sales
The symptoms of weak sales ability
Comparison of a 'sales-led' versus a
'product-led' company
An ethical approach to sales
Should we hire a science graduate and
train him/her to sell?
The reason why most 'techies' are not
'natural' sales people
What 'techies' really think about
selling - the negative stereotype
The personality traits needed for
sales
Inter-personal skills
Sales basics for beginners
The 'Old Way' of selling versus the
'New Way'
Common faults
When your are the customer, what do
you look for in a salesperson?
Why does anybody buy anything? A
fundamental understanding
The 'ideal' sales personality
How to prospect for new business
Prospecting methods - mail, phone,
visits, email, fax, exhibitions, referrals
How to write an effective sales
letter
What to say on the phone
'Qualifying' the prospect
Dealing with common problems
Setting appointments
Meeting the prospect - the sales
interview
How to deal with different
personality types
Discovering the buying motivations
Two key words to obtain strategic
information
Professional listening
Price-conditioning
The sales presentation
A 4 stage formula which gives you the
best chance of success
The trap of the friendly, helpful
buyer
Presenting to academics and experts
Asking for the order
Closing the sale
Seven classic closes
Good answers to difficult objections,
including
- 'It's too expensive'
- 'I'm getting other quotes'
- We're happy with our existing
supplier'
- 'I want to think about it'
Dealing with 'difficult' buyers
- Handling the aggressive / dominant type
- Indecisive people
Handling rejection
Common reasons for lack of sales
success - and what to do about them
Building your confidence
Self-limiting beliefs and how to
neutralise them
How to stay motivated
The only way to get out of a sales slump
Self-limiting beliefs and your
'Circle of Influence'
A sales refresher for older / experienced
salespeople
Guiding principles for Sales Managers
How to win repeat business.
Professional complaint-handling
How to grow fast but stay successful
long-term
The reasons for the rise and fall of
companies
The 'Sales Process Flow Chart'